Patients' Rights
Patients' Rights at Divydeep Hospital
At Divydeep Hospital, we believe every patient deserves compassionate, ethical, and quality healthcare. We are committed to respecting the rights of every patient and ensuring they receive safe medical care in a comfortable, confidential, and supportive environment.
1. Right to Respect and Dignity
Every patient has the right to receive healthcare services with respect, dignity, compassion, and without discrimination based on age, gender, religion, caste, nationality, disability, or financial status.
2. Right to Quality Healthcare
Patients have the right to receive safe, evidence-based, and high-quality medical care from qualified healthcare professionals using modern medical technology and established clinical protocols.
3. Right to Information
Patients have the right to receive clear and understandable information regarding:
- Medical diagnosis
- Treatment options
- Benefits and risks
- Expected outcomes
- Estimated treatment costs
- Preventive care recommendations
4. Right to Informed Consent
No medical procedure, surgery, or treatment will be performed without obtaining informed consent from the patient or authorized representative, except in life-threatening emergencies permitted by law.
5. Right to Privacy and Confidentiality
All personal, medical, and treatment-related information will remain confidential and disclosed only as permitted by law or with patient authorization.
6. Right to Choose Healthcare Provider
Patients have the right to choose their treating doctor whenever possible and may seek a second medical opinion before making treatment decisions.
7. Right to Emergency Medical Care
Emergency patients will receive immediate stabilization and essential medical treatment regardless of financial or administrative formalities, as required by applicable regulations.
8. Right to Transparent Billing
Patients have the right to receive:
- Detailed bills
- Cost estimates
- Information about insurance coverage
- Explanation of hospital charges
- Payment receipts
9. Right to Medical Records
Patients may request copies of their medical records, investigation reports, discharge summaries, prescriptions, and billing documents in accordance with applicable regulations.
10. Right to Safe Environment
Patients have the right to receive treatment in a clean, hygienic, safe, and infection-controlled healthcare environment.
11. Right to Pain Management
Patients have the right to appropriate pain assessment and management whenever medically indicated.
12. Right to Refuse Treatment
Competent patients have the right to refuse or discontinue treatment after being informed of the possible medical consequences of their decision.
13. Right to Participate in Treatment Decisions
Patients are encouraged to actively participate in decisions regarding their healthcare, treatment planning, rehabilitation, and discharge process.
14. Right to File Complaints
Patients may submit complaints, suggestions, or feedback regarding hospital services. Every concern will be reviewed fairly, confidentially, and promptly.
15. Right to Health Insurance and Government Scheme Benefits
Eligible patients have the right to receive information regarding:
- Ayushman Bharat PM-JAY
- Haryana Government Health Schemes
- Insurance Cashless Facilities
- Corporate TPAs
- Other approved healthcare schemes
Our Commitment
Divydeep Hospital is dedicated to protecting patient rights while delivering compassionate, ethical, transparent, and patient-centered healthcare. Every member of our healthcare team strives to maintain the highest standards of medical excellence, safety, privacy, and respect.
Need Assistance?
If you have any questions regarding your rights as a patient or wish to share feedback, please contact our Patient Relations or Hospital Administration team. We are always here to assist you and ensure the best possible healthcare experience.