Privacy Policy
Your Privacy Matters
At Divydeep Hospital: Advanced Surgical Centre, we are committed to protecting the privacy, confidentiality, and security of every patient’s personal and health information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our healthcare services, including online appointment booking and video consultations.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
Information We Collect
We may collect the following information when you use our website or healthcare services:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Date of Birth
- Gender
- Residential Address
- Emergency Contact Details
Health Information
- Medical History
- Symptoms and Health Concerns
- Previous Medical Reports
- Prescriptions
- Diagnostic Reports
- Consultation Notes
Appointment Information
- Department
- Doctor Preference
- Appointment Date & Time
- Appointment Status
- Payment Details
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Cookies and Analytics Information
How We Use Your Information
Your information may be used for:
- Scheduling and managing appointments.
- Providing medical consultations and healthcare services.
- Conducting video consultations (Telemedicine).
- Sending appointment confirmations and reminders.
- Processing online payments where applicable.
- Maintaining medical records.
- Responding to patient enquiries.
- Improving our healthcare services and website.
- Fulfilling legal and regulatory obligations.
- Ensuring patient safety and quality of care.
Online Appointment Services
When you book an appointment through our website, we collect only the information necessary to schedule your consultation, communicate appointment updates, and provide medical care.
Your appointment details remain confidential and are accessible only to authorized hospital personnel.
Video Consultation (Telemedicine)
Our website offers secure video consultation services for eligible patients.
During video consultations, we may collect:
- Patient identification details
- Medical history
- Consultation notes
- Uploaded medical reports
- Prescriptions issued during consultation
Video consultations are conducted through secure platforms, and consultation records are maintained in accordance with applicable healthcare regulations.
Patients are responsible for ensuring they participate in teleconsultations from a private and secure environment.
Medical Records & Reports
Medical records are maintained securely and are accessible only to authorized healthcare professionals involved in your treatment.
We do not disclose medical records to third parties without patient consent, except where required by law or for emergency medical care.
Cookies & Website Analytics
Our website may use cookies and analytics tools to:
- Improve website performance.
- Enhance user experience.
- Understand visitor behaviour
- Maintain website security.
You may disable cookies through your browser settings; however, some website features may not function properly.
Information Sharing
We do not sell, rent, or trade your personal information.
Your information may only be shared with:
- Authorized doctors and healthcare professionals.
- Hospital departments involved in your care.
- Government authorities where legally required.
- Insurance companies or TPAs with your authorization.
- Trusted technology service providers operating under confidentiality agreements.
Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or misuse.
Despite our best efforts, no internet-based system can guarantee complete security.
Data Retention
Your personal and medical information is retained only for as long as necessary to:
- Provide healthcare services.
- Maintain medical records.
- Comply with legal and regulatory requirements.
- Resolve disputes and maintain hospital documentation.
Patient Rights
You have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Update your contact details.
- Request information regarding your medical records (subject to hospital policies).
- Withdraw consent where legally applicable.
Children's Privacy
For pediatric patients, personal information is collected only with the consent of parents or legal guardians. We take additional precautions to protect children’s personal and medical information.
Third-Party Links
Our website may contain links to third-party websites for your convenience. Divydeep Hospital is not responsible for the privacy practices or content of external websites.
Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in healthcare regulations, hospital practices, or website functionality. The latest version will always be available on this page.
Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.
Divydeep Hospital: Advanced Surgical Centre
Hisar, Haryana, India
Email: info@divydeephospital.com
Last Updated
Effective Date: August 2026