Privacy Policy

Last Updated: 11 August 2025

At Divydeep Hospital & Advanced Surgical Centre (“we,” “our,” or “us”), your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, store, and protect your personal, medical, and technical information when you use our hospital services—whether in person, via phone, through video consultation, or on our website.

By using our services, you consent to the practices outlined in this Privacy Policy. If you do not agree, please discontinue the use of our services.

1. Information We Collect

We collect different types of information to deliver quality healthcare and enhance your experience.

A. Personal Information

  • Full Name
  • Date of Birth
  • Gender
  • Contact Number
  • Email Address
  • Residential Address
  • Identification Proof (Aadhaar, Passport, Driving License, etc.)

B. Medical Information

  • Past & Present Medical History
  • Prescriptions & Diagnostic Results
  • Surgical Records
  • Treatment Notes
  • Allergies and Special Health Conditions

C. Payment & Insurance Information

  • Billing Address
  • Payment Card/Bank Details (processed through secure gateways)
  • Health Insurance Policy Information

D. Technical Information

Collected when you visit our website or use our online platforms:

  • IP Address
  • Browser & Device Information
  • Pages Viewed & Duration
  • Cookies & Analytics Data

2. How We Collect Information

We collect your data through:

  • Direct Registration at our hospital or online portal.
  • Consultations with doctors—face-to-face, via phone, or through video appointments.
  • Website Forms such as appointment booking or feedback.
  • Third-Party Services including insurance providers and diagnostic labs.

3. How We Use Your Information

We process your information for the following purposes:

  1. To provide accurate diagnosis and treatment.
  2. To maintain secure medical records.
  3. To schedule, confirm, and manage your appointments.
  4. To process payments and insurance claims.
  5. To send health reminders and treatment follow-ups.
  6. To enhance our services and facilities.
  7. To comply with medical and legal regulations.

4. Sharing Your Information

Your data is never sold to anyone. It may be shared only with:

  • Medical professionals involved in your care.
  • Diagnostic centers for lab testing.
  • Insurance companies for claim processing.
  • Government authorities when legally required.
  • Technology partners for secure system operations.

5. Data Security Measures

We implement strict security safeguards:

  • Data encryption for storage and transfer.
  • Restricted staff access to sensitive data.
  • Secure payment processing systems.
  • Regular cybersecurity monitoring and updates.
  • Encrypted cloud backups for recovery.

However, while we do our best to protect your data, no method is entirely immune to security risks.

6. Your Privacy Rights

As a patient or website user, you can:

  • Access your personal and medical data.
  • Request corrections to inaccurate records.
  • Withdraw non-essential data usage consent.
  • Request deletion of your information (subject to legal requirements).
  • File a privacy-related complaint with us.

7. Cookies & Tracking

We use cookies to enhance your browsing experience:

  • Necessary Cookies: For website function.
  • Analytics Cookies: To track usage and improve services.
  • Marketing Cookies: To show relevant healthcare updates.

You can disable cookies in your browser settings.

8. Third-Party Links

Our website may link to third-party pages. We are not responsible for their privacy practices or content.

9. Children’s Privacy

We only collect children’s medical data with parental or guardian consent and use it solely for healthcare purposes.

10. Video Consultations & Telemedicine

For video appointments, we securely store necessary details for treatment. Recording is only done with your explicit permission.

11. Data Retention

We keep your data only for as long as:

  • It is needed for treatment.
  • It is required by law.
  • It is necessary for maintaining historical medical records.

12. Policy Updates

We may update this Privacy Policy without prior notice. The revised policy will be posted on our website with the updated date.

13. Contact Us

If you have questions, concerns, or complaints about our Privacy Policy, please contact us:

Divydeep Hospital & Advanced Surgical Centre
📍 Address: Sector 16-17, Hisar 125001, Haryana, India
📞 Phone: +91 85698-05354, +91 93068-06908
📧 Email: info@divydeephospital.com | divydeephisar@gmail.com
🌐 Website: www.divydeephospital.com